Did you receive my payment?

I sent a payment. Why did I receive another bill?

What should I do if I receive duplicate issues?

What should I do if I am missing an issue?

When will my subscription expire?

How long before I receive the first issue of my new subscription?

What can I do if I'm not happy with the magazine I ordered?

How do I send a gift subscription?

Can I pay by credit card?

What is my account number?

Where can I find information on DialAmerica?

What are the customer service hours?

Did you receive my payment?
If you mailed your payment to us, please allow 7 days for the payment to be credited to your account. You can verify receipt of payment by calling customer service at 877-872-2362 or using the billing inquiry form.

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I sent a payment. Why did I receive another bill?
Duplicate bills...Ignore the new bill if you paid within the past 4 weeks. If it has been longer than 4 weeks, please send us a copy of the front and back of your cancelled check. If you paid by money order, please put a tracer on it. If you still need assistance, you can call customer service at 877-872-2362 or use the billing inquiry form.

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What should I do if I receive duplicate issues?
If you receive more than one copy of the magazine for the same month, please send us the address label from each issue. We will contact the publisher. (total of two)

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What should I do if I am missing an issue?
If you are missing a magazine issue, use the missing an issue inquiry form. Please give us the following information:

•Month of missing issue
•Your name and account number

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When will my subscription expire?
The expiration date of your subscription appears in the right-hand corner of your address label.

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How long before I receive the first issue of my new subscription?
Weekly magazines are mailed approximately 30 days from the order date. Monthly magazines (and those published less frequently) are mailed approximately 60 days from the order date. Once service begins, each issue will arrive on schedule.

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What can I do if I'm not happy with the magazine I ordered?
Your satisfaction is our primary goal. Please contact us using the general inquiry form. Let us know why you are not satisfied so that we can work with you to resolve a problem or find another magazine to your liking.

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How do I send a gift subscription?
You can send a gift subscription directly from the magazine center.  Just select 'Buy As Gift' when adding the item to your cart. At the end of the ordering process, just fill in the recipient's information, and we will take care of the rest.
You can also call our customer service hot line at 877-872-2362. Let us know the name and address of the recipient, as well as your information for billing purposes.

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Can I pay by credit card?
There are a couple of ways to do so.
You can use our secure payment form or contact a customer service representative at 877-872-2362 and have your account number and credit card information ready.

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What is my account number?
The DialAmerica account number appears on the top left-hand side of our invoice.

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Where can I find information on DialAmerica?
The DialAmerica corporate web site has information about our organization. Check the Corporate Site for general information.

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What are the customer service hours?
The customer service center is open:
Monday -Friday: 8am -11pm
Saturday: 10am-6pm

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